The finalists have been announced, what's next?

The finalists have been announced, what's next?

Announcement: Due to Coronavirus concerns, the Guides for Brides Customer Service Awards have been postponed until April 2021.

Congratulations to all our finalists! We are so excited to celebrate with you all at our awards ceremony this year. We are looking forward to a superb meal courtesy of Oxford Fine Dining, followed by an after party thanks to Visually Sound Events. Here we have all the important information, from key details about the ceremony to an insight into our sponsors and judges. So, you should have all you need to enjoy your night! 

Please note that this event is open to all who wish to attend. It is a celebration of industry success as well as a fantastic opportunity to network with top wedding professionals and to celebrate your business success in 2019 with your team.

GfB Awards

Key Details for Finalists and Attendees

Winners of the 2020 Customer Service Awards will be announced at our Awards Ceremony on Thursday 2nd April 2020, tickets are available to purchase now.

All winners and finalists attending the Awards Ceremony will receive a personalised trophy that you can display with pride after the night. For those unable to attend the evening, trophies are available to send out at an administrative cost. 

The Venue

We are delighted to be hosting our 2020 Awards Ceremony at the historic Oxford Town Hall. The address for this venue is: Oxford City Council, St. Aldates, Oxford, OX1 1BX. 

Getting to the Awards Ceremony

Oxford is an incredibly accessible city and you can get to the event easily by car or public transport. If you are travelling by car, there are plenty of car parks situated in Oxford City Centre and Park & Ride options. The Westgate Shopping Centre has discounted parking between 5 pm - 6 am. For more information on parking and travelling into Oxford City Centre please see Oxford City Council's website.


Tickets are available to purchase now for £95 (+VAT) per person! As well as entry, these tickets include a glass of Prosecco on arrival, a three course meal from Oxford Fine Dining with entertainment by Ear Candy, plus an after party by Visually Sound Events

Please note, there are only 250 tickets available to purchase and will be reserved on a first come, first served basis. To avoid disappointment, please call Jackie on 01235 770078 as soon as possible to secure your tickets. You may purchase as many tickets you like for the event; please be aware that purchases of 10 tickets or more cannot be guaranteed but will be acknowledged.

Order of Proceedings

  • 6.30 pm to 7.00 pm: Arrival and Welcome Drinks Reception
  • 7.00 pm to 7.15 pm: Finalists' called to Formal Dinner
  • 7.15 pm to 9.00 pm: Three Course Formal Dinner catered by Oxford Fine Dining with Musical Performance by Ear Candy
  • 9.00 pm to 9.45 pm: Awards Ceremony
  • 9.45 pm to 11.00 pm: Photos, Interviews & After Party

Dress Code

This year’s dress code is ‘Dress to Impress’. This is an important occasion, so come dressed in your best, ready for social and photographs.

Food and Drink

Closer to the event, Jackie will be in touch with a finalised menu from Oxford Fine Dining. You and your guests will be required to select your meal choices from this menu.

You will also be able to pre-order wine for your table before the event and there will be a cash bar throughout the evening. 

Dietary requirements

Please let us know if you have any dietary requirements before Friday 20th March 2020 so we can advise Oxford Fine Dining.

Where to stay

There are plenty of hotels situated within walking distance of Oxford Town Hall.  Room rates vary and some offer car parking. Here’s a selection close to the venue:

Oxford city centre is steeped in history.  Why not combine an overnight stay with a university tour, some retail therapy at the Westgate Shopping Centre or a relaxing walk by the River Thames and through the University Parks?  Bicester Village The Designer Retail Outlet is also a short journey away, perfect for bargain hunting.

Meet the Judges

Customer Service Awards Judges

Kelly Mortimer

Kelly Mortimer is a wedding venue expert with 20 years of wedding experience in luxury hotels and resorts across the UK and internationally. 

Judy Mansfield of Cherish Ceremonies

Judy Mansfield is an international award-winning wedding celebrant based in Warwickshire, who helps to design unique and personalised wedding ceremonies for couples in the UK and beyond.

Cath Poucher of Oxford Town Hall

Cath Poucher is the Sales and Marketing Executive at Oxford Town Hall, our wonderful venue for this year's Customer Service Awards.

Meet the Sponsors

Oxford Town Hall

Oxford Town Hall is a stunning historic building in the heart of Oxford. This Grade II Victorian listed building is an absolutely gorgeous venue and we are thrilled to be having the Customer Service Awards in this breathtaking location this year! 

Oxford Fine Dining

Oxford Fine Dining has been providing first-class catering for wedding breakfasts in a variety of stunning Oxfordshire venues for over ten years! Whether you are planning a traditional sit-down wedding breakfast or a relaxed BBQ buffet, Oxford Fine dining are ready to fulfil your vision. We are looking forward to enjoying their excellent food once again this year! 

Oxford Fine Dining

THAT event company Oxford

THAT event company Oxford are extremely dedicated to and experienced in absolutely transforming venues. They are able to full support everything a couple may need on their wedding day, from breathtaking lighting to incredible effects which transform the wedding venue into an unforgettable production. We can't wait to see what magical things they have in store for us at the Customer Service Awards, especially after seeing their previous work at the Oxford Town Hall! 

Oxford Town Hall THAT event company

Visually Sound Events

Visually Sound Events has over seventeen years of bespoke events service experience. With their extensive knowledge and skills, they are going to bring us a fantastic afterparty  with bespoke lighting and their brilliant DJ service. Thanks to Visually Sound for providing us with your services for the Customer Service Awards this year! 

Visually Sound Events

Ear Candy

Ear Candy are an incredibly talented band who are perfect if you looking for something a little different! Able to deliver songs ranging from slow songs to floor fillers, iconic classics to contemporary hits, we know Ear Candy are going to entertain everyone at the Awards all night long. 

Sky Magician

Sky is a highly talented magician and hypnotist with almost ten years experience. His amazing repertoire includes card magic, digital magic, mind reading magic and much more!

Alan Simpson's Caricatures

Alan Simpson is an incredibly talented artist who specialises in drawing stylish caricatures and cartoons. With 20 years drawing experience, his artistic instinct and ability to quickly capture likenesses is second to none. Find out for yourself, as we are thrilled to have him as part of the exciting entertainment at our Awards this year!

London Paper Crafts

London Paper Crafts provide beautiful, luxury stationary including all wedding needs from save the dates to table plans. You will have already seen their high-quality work as they provided us with our gorgeous invitations for the Awards! 

London Paper Crafts

Daisy Chain

Daisy Chain are a family run florist with over 15 years experience in the wedding industry. You will be able to see beautiful creations from these experts adoring the Oxford Town Hall at the Awards!

Daisy Chain

Nigel Chapman

Nigel Chapman is a highly-skilled and experienced photographer who mainly photographs weddings in the United Kingdom but has travelled as far afield as South Africa. After doing a fantastic job last year, he will again be the resident photographer for our Customer Service Awards. We can't wait to see all the best moments (and outfits!) of the night he is sure to capture! 

Nigel Chapman

Peter Edge

With over thirty years of public speaking experience, Peter has a remarkable reputation when it comes to events! He is available as a wedding master of ceremonies and speech consultant; so, there was no one better to help host our Awards Ceremony this year. Last year, he kept everyone laughing throughout the night and did a great job with the responsibility of announcing the lucky winners! We can't wait to see him do a fabulous job again this year. 

Peter Edge

Freezeframe Photobooths

Freezeframe Photobooths help you to capture your wedding day memories in a unique way, from photobooths to mirror booths and selfie pods. At the Customer Service Awards this year they will be entertaining everyone with their photobooth for some unforgettable photos!


If you have any more questions, do not hesitate to get in touch. Don't forget you can book your tickets now by calling Jackie on 01235 770078 during office hours, or emailing Best of luck to all the finalists, we look forward to celebrating with you! 

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