Sign In
Guides for Brides Logo
Find Venues
Find Suppliers
Ideas & Advice
Fairs & Events Planning Tools
Guides for Brides Customer Service Awards 2023

Guides for Brides Customer Service Awards

Alison Hargreaves
Alison Hargreaves Updated:
7th of December 2023

The annual Guides for Brides Customer Service Awards recognises and rewards wedding businesses that deliver exceptional service and achieve outstanding customer satisfaction.

After such a busy season, it is really important to bring recognition to the wedding industry, and shine a light on the many businesses, of all sizes, that are making it thrive and delivering their clients a brilliant experience.

The awards are totally free for our advertisers to enter, and we have over 25 main categories.


From the experts

Couples want to book highly rated venues and wedding suppliers that they know will go that extra mile for them. Our customer service awards highlight and reward those that deliver excellent events as well as exceptional customer care.
Nikita Thorne
Nikita Thorne, Head of Strategy at Guides for Brides, Marketing Specialist and Newlywed

What is the process for entering the Guides for Brides Customer Service Awards?

Team at Oakman Inns celebrate their venues being finalist and Crown and Thistle winning the award

Step 1: Ask your couples for their help

The Guides for Brides awards are based on both the quality and quantity of your reviews. Your couples - past, present, and future - will be happy to help as they'll want their venue or suppliers to be award-winning too!

Make it easy for them to leave reviews by sharing the news on your website, on social media and in your email footer with a link to your Guides for Brides listing or to

Customer Service Awards Finalists 2023

If your couples have left reviews for you elsewhere, these can also be included as long as you include the individual's first name, wedding date and venue.

Step 2: If you are shortlisted

Businesses will automatically be shortlisted in January 2024. This will be based on the quantity and quality of reviews left from 1st January - 31st December 2023. We take the size of your business and the number of wedding clients you have into consideration to give small businesses the same chance as larger companies.

If your business has been shortlisted, you will be sent a short questionnaire to fill in. Here you can tell our leading industry experts why your business should be the winner of a Customer Service Award in 2024.

Kate from Dolce Lusso Cakes walks up to collect her award

Step 3: Finalists

Our industry experts will analyse the shortlisted businesses in order to narrow them down to our finalists and pick a winner for each category. This is based on their reviews and supporting information that shows they are delivering excellent service and achieving great customer satisfaction.

All finalists will receive an email confirmation of their status and an invitation to the awards evening. These are announced by the end of January 2024.

We then hand over to our panel of judges who will select our winners.

Casa Hotel receiving their award for the Small Hotel Wedding Venue Category

The Awards Ceremony

Then comes the celebration! Our Awards Ceremony is also a fundraiser for our chosen charity partner for the year. 2023's Awards raised funds for VOW for Girls.

There is an opportunity to round up the ticket price to add a donation to our chosen charity and there will also be a raffle ticket on the night to raise money for the great cause.

The last awards event was held in March 2023 at the prestigious Oxford Town Hall. Finalists enjoyed a meal and toasted to the achievements of all of our finalists and winners and raise money for this exceptional cause. It's always a fantastic event and a chance to network with the best in the industry.

Nikita Thorne talks about Guides for Brides charity partners, VOW for Girls at Customer Service Awards

Save the date!

The date for our next event will be confirmed soon, however, the event usually takes place in March.

More details will be sent to those in the running once the nomination process is complete. Finalists will be given priority to purchase a ticket however, if you would like to attend our awards for networking purposes then you can be added to our reserves list.

See our winners for 2023 Customer Service Awards

Who chooses the winners?

Our awards are judged throughout the process based on the quality and quantity of the reviews you receive. Once we get to the finalist stage, the decision is handed over to a panel of industry experts to select the winners.

The Judges

Once again we have asked a group of judges to choose the winners in each category and we are always grateful for them taking their time to make sure the business with the best customer service will win. With so much great talent it is no easy feat but we are sure they will rise to the challenge!

Guides for Brides customer awards judges 2023

Our judges for 2023 were:

Jonny Bann had experience of working in Graphic Design as well as Event Management before his current role as Head of Sales at Various Eateries PLC. This combined experience gives him an eye for detail which we are sure will be an asset to his judging.

Nina Beer is the Director at Occasion Queens an on the day wedding coordination company that strives to make the day stress free for both the couple and the host venue. Nina therefore knows the power of good customer service and will be able to use this to select the winners.

Siobhan Craven-Robins has been a wedding coordinator and director of Siobhan Craven-Robins Weddings for 26 years and runs the National Association of Wedding Professionals. Siobhan's experience as a planner is shaped by her customer service and her ability to bring together wedding businesses to create the perfect day for her couples.

Michelle Miles is the Founder of the Sustainable Wedding Alliance and Owner of Fusion Events and Weddings. Her focus on creating memorable events that are also kind to our planet makes her an excellent judge for our customer service awards.

Cath Poucher is the Sales, Events and Marketing Manager at Oxford Town Hall, the beautiful host venue of our awards. Cath's experience spans many important aspects of customer service which is why we think she will make an excellent judge.

LaToya Patel is the CEO and Co-Founder of SW Events as well as the Co-Owner of The Asian Wedding Club which specialises in helping couples plan their Asian Wedding. LaToya has judged at other industry awards too so knows what qualities to look out for!

Becca Poutney is a Speaker, Blogger and Marketing Expert. Becca organises networking events for wedding businesses and advises them on how they can develop and grow. She shares many of her expert tips in her podcast, Wedding Pros Who Are Ready To Grow. As an industry expert and will be a great judge for our awards!

Rebecca Waldron has been a winner at our awards for the past four years and is now stepping back in order to be a judge. Having won before, Rebecca has demonstrated customer service in her own company White Rose Ceremonies and knows what to look for.

James Walton is the Director at THAT Event Company and has years of experience in audio, lighting and the production of weddings and events. James' industry knowledge and years of working with other suppliers and venues gives him a great understanding of customer service.

Awards ceremony starting

About The Event and Our Sponsors

With many thanks to our event sponsors. Without your help, we wouldn't be able to bring such a wonderful event together.

The Oxford Town Hall was decorated by THAT Event Company and the food was made by Elegant Cuisine. Throughout the evening there was plenty of opportunities to have your photograph taken, whether that was taken by the photographers on the night Sam & Steve Photography or in the fun photobooth provided by Freezeframe Photobooths!

Ear Candy Oxford provided live music, Alan Simpson was there to draw caricatures and Lucca Studios performed amazing candle scribing so everyone had a momento from the event to take home! Also thanks to Richard Parsons who performed close up magic and hosted the raffle prize announcement.

A special mention to Lauren Cohen MUA who helped our team look beautiful on the night.

Oxford Town Hall Venues in Oxfordshire

5 reviews

Oxford Town Hall Wedding Venue

Oxfordshire’s most beautiful wedding venue

Oxfordshire, Oxford




THAT Event Company Oxford lighting in Bodleian Libraries for Intimate Wedding

8 reviews

THAT event company oxford

Amazing production for your big day

Oxfordshire, Oxford


Venue Decor & Furniture Hire


Elegant Cuisine Caterers & Catering Hire in Oxfordshire

8 reviews

Elegant Cuisine

Elegant cuisine

Oxfordshire, Kingston Bagpuize


Caterers & Catering Hire


Ear Candy Wedding band Oxford Live band Oxfordshire wedding music

10 reviews

Ear Candy Oxford

Live Wedding Music in Oxford

Oxfordshire, Abingdon


Discos, DJ's & Live Music

Sam and Steve Photography Photographers in Oxfordshire

140 reviews

Sam and Steve Photography

Award winning Oxfordshire documentary style wedding photographers, a husband and wife team

Oxfordshire, Bicester

£1,495 - £2,500



Freezeframe Photobooths Entertainment in Buckinghamshire

93 reviews

Freezeframe Photobooths

Creating memories that last a lifetime

Buckinghamshire, Quainton

£425 - £625

Entertainment & Photo Booths

Alan Simpson Ink - Charicatures Entertainment in Oxfordshire

6 reviews

Alan Simpson Ink - Caricatures

Unique and Fun Wedding Entertainment

Oxfordshire, Bicester


Entertainment & Photo Booths


Wedding Guests being entertained by Gloucestershire Magician Richard Parsons

5 reviews

Richard Parsons - Gloucestershire Magician

Close-up magic to WOW your guests from one of the UK's top professional magicians

Gloucestershire, Gloucester


Entertainment & Photo Booths

Wedding day signage by Lucca Studios
Lucca Studios

Beautiful signage and table decor for your wedding

Oxfordshire, Henley-on-Thames


Venue Decor & Furniture Hire

Bridal hair and makeup

70 reviews

Lauren Cohen Hair & Make-up Artist

Helping you look and feel your best on your wedding day

Oxfordshire, Wheatley


Beauty, Hair & Make-up

Alison Hargreaves

About the author

Alison Hargreaves

Alison founded Guides for Brides in 1995 and has been advising brides and businesses ever since. She has an unrivalled knowledge of the wedding industry and is part of an international network of wedding professionals and entrepreneurs. Alison frequently appears on podcasts and expert panels as well as judging various wedding awards.

Read More

Search for venues & suppliers near you