When you are booking your wedding venue and suppliers, you want to choose businesses that are known for their excellent customer service so that you know your day will be taken care of! Our Customer Service Awards highlight the businesses that deliver exceptional customer care. They are nominated, shortlisted and judged by their reviews on Guides for Brides. On the 29th of March 2023, we revealed our award winners in a glamorous event at Oxford Town Hall.
Before we reveal the 2023 winners, we want to congratulate each and every winner of our Customer Service Awards this year as well as those who received a highly commended award, a finalist position, or a shortlisted position. Despite the ongoing challenges faced by the weddings and events industry, it was heartening to recognise and honour the achievements of these outstanding businesses. We remain inspired by their dedication and hard work in navigating the constantly evolving landscape of the industry and providing exceptional service to their customers.
Our Customer Service Awards evening was also a fundraiser for our charity partners, VOW for Girls, and we would like to thank everyone that supported this wonderful charity with their donations during the event. We raised over £1200 which is enough to send 8 girls to school for a year! How wonderful.
Each and every business that was shortlisted or named a finalist has really earned it, and we're so in awe of how hard everyone has worked this past year! So, without further ado, let's announce the winners…
Celebrants
Celebrants have the skills and experience to help couples tailor bespoke ceremonies that reflect their personalities and love for each other. This award identifies the Celebrant with the best customer service in 2022. The winner of this award was Pure Silk Ceremonies.
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Pure Silk Ceremonies
Wedding Celebrant- Unique Wedding & Vow Renewal Ceremonies created just for you!With very tight scores in this category, there was also a Highly Commended celebrant and this was awarded to Beth Whaley Celebrant and Ceremonies!
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Beth Hale Celebrant & Ceremonies
Oxfordshire, Berkshire & Cotswolds Wedding CelebrantEntertainment
Our entertainment businesses add to the fun of the day and have really demonstrated an exceptional standard of customer care. The winner of this category was AJ Pyrotechnics Ltd.
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AJ Pyrotechnics Ltd
Celebrate your special day with a dazzling firework display from AJ Pyrotechnics, Kent's premier wedding fireworks company.Boutique Wedding Venue
Boutique Wedding venues are often stylish spaces that are brought to life by the customer service provided by the staff at all levels. The winner of this category was Broadoaks Boutique Country House.
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Broadoaks Boutique Country House Wedding Venue
Envisage your special day in the idyllic setting at Broadoaks Boutique Country House for an unforgettable wedding experience.Toastmasters
On a day which is so important to couples it has to go smoothly, Toastmasters are key to making this happen. The Toastmaster with the best customer service in 2022 was Toastmaster Dan.
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Toastmaster Dan
For a wedding toastmaster in Sussex whose expertise will impress your guests and create a memorable day, choose Toastmaster Dan.City Wedding Venue
City venues have to stand out in a crowd and a great way of doing that is with excellent reviews and customer service. The winner of this category was Linden House.
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Linden House Weddings Hammersmith
Riverside venue in West LondonStationery
Sometimes the save the dates are the first time that guests hear of the wedding and the wedding stationery sets the tone for the entire day. These finalists are those who have gone above and beyond to ensure that their customers' wedding stationery needs are met with professionalism and care. The winner of this category was On Cloud Nine Stationery!
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On Cloud Nine Stationery
Stationery to make you fall in love... again!Florists
All of our florists are exceptional floral designers that love what they do and go above and beyond for their couples. The winner of this category was Ann Laing Flowers.
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Ann Laing Flowers
Discover beautiful, bespoke wedding flowers from Ann Laing Flowers, Oxfordshire. Elegant floral arrangements to perfectly complement your wedding day.Small Hotel Wedding Venue
These venues are perfect for intimate weddings with close friends and family. The winner of this category was The Casa Hotel.
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The Casa Hotel Wedding Venue
Exchange vows amid the elegant charm of The Casa Hotel, a captivating wedding venue nestled in the heart of Hampshire.Venue Decor & Finishing Touches
Next up we have the businesses that provide Venue Decor & Finishing Touches, these businesses have to have an excellent attention to detail and provide a professional service that truly brings a wedding to life. Our judges found that the business with the best customer service in 2022 was Make It Special Events.
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Make It Special Events
Wedding venue stylists in the Midlands areaTransport
On a day where punctuality and professionalism is key, couples raved about our transport finalists! However there can only be one winner and that was Fiat 500 Hire.
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Fiat 500 Hire
Fiat 500 offer cute, different and classic wedding cars for hire across the UKThere was also a highly commended business in this category which was The Cotswolds Campervan Company.
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Country Wedding Venue
Countryside venues are set within gorgeous grounds that have couples in awe of their fabulous surroundings of countryside and rolling hills. The winner was Bardney Hall.
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Bardney Hall Wedding Venue
Exclusive Use Country House Wedding Venue on the border of East Yorkshire and North LincolnshireMother of the Bride
These businesses have delivered exceptional customer service while helping mothers of the bride and groom to find the perfect outfit for their child’s wedding day. Taking home the top prize in this category was Charisma of Fawley!
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Charisma of Fawley
Gok Wan's chosen makeover partner in HampshireStately Homes, Castles and Mansions
The architectural splendor of these venues is matched only by their rich history. From the impressive facades to the intricate details inside, each one is a breathtaking masterpiece that has to be matched with impressive customer service. The winner of this category was Grittleton House.
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Grittleton House Wedding Venue
Celebrate your union at Grittleton House, a captivating country house with an orangery, providing an unforgettable backdrop for your Wiltshire weddingThere was also a highly commended award in this category which went to Thicket Priory.
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Thicket Priory
Escape to Thicket Priory, a magical Yorkshire wedding venue. Unforgettable moments await in stunning grounds and stately interiors.Videography
Wedding Videography captures beautiful memories from a special day and in a world full of technology couples have been loving videographers. The videographer with the best customer service in 2022 was Gaetano Di Giacomo Media Production!
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Gaetano Di Giacomo Media Production
Capture every moment beautifully with Gaetano Di Giacomo Media Production. Trust us to create timeless films so you can relive your special day.Wedding Jewellery
Every wedding journey starts with the ring, and there is so much symbolism held in wedding jewellery. The business that won this category was Lover’s Rock!
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Gaetano Di Giacomo Media Production
Capture every moment beautifully with Gaetano Di Giacomo Media Production. Trust us to create timeless films so you can relive your special day.There was also a highly commended winner in this category Rosalyn’s Emporium!
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Rosalyn's Emporium
Bespoke Jeweller, offering an alternative to mass produced jewellery. Make Your Own rings, recycling, commissions.Manor Wedding Venue
Manor wedding venues exude elegance and romance, with ceremonies set in lush, manicured gardens and receptions in stunning rooms that captivate the senses. The top honour in this category goes to Southdowns Manor.
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Southdowns Manor Wedding Venue
Southdowns Manor, a majestic country manor house in Sussex, offers an unforgettable setting for your dream wedding.Cakes and Sweet Treats
No wedding celebration is complete without a delectable cake or tempting treats, and the competition in this category is always fierce. Without further ado, the well-deserved winner is Dolce Lusso Cakes!
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Dolce Lusso Cakes
Italian-inspired gourmet wedding cakesMarquee Wedding Venue
Our next category was all about venues that have marquees as a space to celebrate weddings. The winner of this category was The Stables Wedding Farm!
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The Stables Wedding Farm
Beautiful Marquee Wedding Venue in the Countryside - Saddleworth, Greater ManchesterWe did also have a highly commended award in this category. The winner of this award was Deene Park Estate! Congratulations to both businesses.
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Deene Park Luxury Outdoor Weddings
Discover Deene Park Estate, a captivating lakeside marquee wedding venue for unforgettable weddings amidst rolling parkland in Northamptonshire.Wedding Planners
The pandemic has made couples appreciate the role of wedding and event planners more than ever before. And now, they're not just looking for someone who can plan a spectacular event, but also provide exceptional customer service. The wedding planner with the best customer service in 2022 was Dale Alexander Events!
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Historic Wedding Venue
For couples looking to be surrounded by grandeur and elegance there is nothing better than a historic wedding venue. Full of charm and hidden period features, these venues have gone above and beyond to make their couples days as important as the building the wedding was held in. The winner who had top-notch customer service was Rufford Mill!
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Rufford Mill
For a truly enchanting wedding in the heart of Sherwood Forest, a picturesque historic wedding venue that promises a day to cherish.The judges tight scores meant that there is also a highly commended winner in this category which went to Ashridge House.
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Ashridge House Weddings
Plan your dream wedding at the enchanting Ashridge House, nestled amidst Hertfordshire's picturesque landscapes.Music
Couples want a live musician or band that will blow their guests away whether they are playing the ceremony, drinks reception or evening party. The winner was Boujee Music!
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Boujee Music
Live Music That'll Blow Your Wedding Guests Away!Unique Wedding Venue
These venues are all one-of-a-kind and to top it all off they are committed to providing an exceptional level of customer care. The winner was The Matara Centre!
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Matara
Award winning unique weddings at Matara Gloucestershire / CotswoldsBeauty, Hair and Make-Up
And now, it's time to unveil the winner in the highly-coveted beauty, hair, and makeup category! We all know how crucial it is to look and feel your best on your wedding day and the wedding party want someone who is knowledgeable, friendly and above all professional when it comes to their hair and make-up. The winner in 2023 was Makeup by Lorna
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Makeup By Lorna
For a flawless wedding day look, discover Makeup By Lorna – a highly acclaimed Oxfordshire-based make-up artist specialising in bridal beauty.Marquee & Tipi Hire
The finalists in our marquee & tipi hire category all had notable comments from couples emphasising their phenomenal customer service. However there can only be one winner and this was Forest Edge Tipis!
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Weddings Abroad
Now that travel restrictions have eased couples are back to having weddings overseas. This can add more obstacles so businesses have to ensure their customer service is excellent to ensure couples feel stress-free! The winner of this category was Exclusive Yacht Weddings Cyprus.
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Exclusive Yacht Weddings Cyprus
Experience the romance of a dream wedding on the water with Exclusive Yacht Weddings, Cyprus'. Creating elegant, luxury, and unforgettable weddings.Catering
We all know that food is a major highlight of any wedding celebration. And when it comes to choosing the right catering supplier, couples are looking for more than just delicious cuisine - they want an unforgettable culinary experience that's accompanied by exceptional service.The winner of this award was Oxford Fine Dining!
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Oxford Fine Dining
For weddings of exceptional culinary artistry and impeccable service, look no further than Oxford Fine Dining.There was also a highly commended award in this category which goes to Lemon Zest Cuisine Ltd.
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Lemon Zest Cuisine Ltd
Trust in us to make sure your wedding is flawless from canapes to carriages home.Waterside & Coastal Wedding Venue
The venues in this category all offer a setting that features a beautiful lakeside, coastal or riverside setting that their couples adore. The winner was Talhenbont Hall!
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Talhenbont Hall
Indulge in the enchantment of Talhenbont Hall, an idyllic Gwynedd wedding venue nestled in the picturesque Welsh countryside.Disco’s and DJ’s
Now onto the award for best customer service in the Disco’s and DJ’s Category. These businesses have not only helped their couples dance the night away with their guests, they’ve also demonstrated an exceptional standard of customer care. The winner was The Wedding DJ's!
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The Wedding DJ's
Create the perfect soundtrack for your big day with The Wedding DJs. Let us set the mood, from your first dance to the last song of the night.Menswear
Grooms want to look and feel good on the wedding day too and menswear providers are key to help their customers find the perfect outfit to celebrate their big day in. The winner for 2023 was Luciano’s Suits!
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Luciano's Suits
Guides for Brides Winner 2022 & 2023 🏆Custom Handmade to Measure Suits & ShirtsPhotography
Photographers are committed to producing high-quality and memorable photos that their couples will cherish forever all while providing an excellent service, helping couples and guests feel relaxed and comfortable in front of the camera. The winner was The Jasmine Cottage Studio!
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The Jasmine Cottage Studio
Capture the memories of your special day with The Jasmine Cottage Studio, an award-winning wedding photographer based in Lincolnshire.This category was incredibly close and so there was also a highly commended business which went to Laura Shaw Photography.
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Laura Shaw Photography
Relaxed & Romantic Wedding PhotographyPubs & Inns
A new category for us this year was the Pub & Inns category, where there were some exceptional venues. There had been an increase in couples exploring these venues, as options for their big day. They provide comfort and an ambience that is perfect for more intimate weddings. The winner of this category was The Crown & Thistle.
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The Crown & Thistle Barn Wedding Venue
Grade II listed coaching inn located in AbingdonHoneymoons
Celebrating and relaxing together as newlyweds is important, especially after the stress of wedding planning! This award identified the honeymoon supplier with the best customer service in 2022, helping couples find their dream destination and itinerary. There was one stand out business in this category and this was Tredwell Travel.
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Tredwell Travel
Plan your dream lhoneymoon with Tredwell Travel, your expert overseas wedding and honeymoon specialist.Barn Wedding Venue
Barns provide rustic charm and a relaxed environment that proves popular with couples year after year. The barn wedding venue that had the best customer service in 2022 was York Barn at Villa Farm.
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There was also a highly commended winner in this category which went to The Kingscote Barn.
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Kingscote Barn
Get married at The Kingscote Barn, Gloucestershire's stunning barn wedding venue nestled in the heart of the Cotswolds.Bridal Wear
A wedding dress is one of the first things newly engaged brides-to-be dream of when thinking of their wedding day and so when choosing a dream dress the pressure can be on to find the perfect gown. The teams at bridal wear boutiques play a key role in this search and having great customer service is vital. The winner in 2023 was Posy and Pearl Bridal Boutique.
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Posy and Pearl Bridal Boutique
Go to Posy and Pearl Bridal Boutique for an unforgettable experience in finding your dream wedding gown in the heart of Gloucestershire.There was also a highly commended award in this category which goes to Nicole Maes Bridal.
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Nicole Maes Bridal LTD
Find your perfect wedding dress at Nicole Mae's Bridal, Oxfordshire's premier bridal boutique.Large Wedding Venue
These venues excel at hosting weddings for hundreds of people. With such high guest numbers, a smooth service and excellent customer care is imperative. The winner was Best Western Plus Manor Hotel Meriden!
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Best Western Plus The Manor Hotel at Meriden
Wedding VenueOur Partners for the Evening:
Lastly, we'd like to give a huge thanks to our sponsors and to Oxford Town Hall for hosting our fabulous awards evening. Our sponsors are:
- Oxford Town Hall - venue
- THAT Event Company - lighting and production
- Elegant Cuisine - catering
- Lauren Cohen - hair and makeup
- Ear Candy Oxford - our band
- Sam & Steve Photography- our photographers
- Freezeframe Photobooths - entertainment
- Richard Parsons - Gloucestershire Magician - entertainment
- Alan Simpson Ink - our caricaturist
- Lucca Studios - our candle calligrapher
Once again, we want to give a huge congratulations to everybody who was involved in our Customer Service Awards of 2023, and we can't wait to see you all again next year!