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Winners of the Guides for Brides Customer Service Awards 2023!

Jessica Jex, Marketing Assistant at Guides for Brides
Jessica Jex Updated:
4th of April 2023

When you are booking your wedding venue and suppliers, you want to choose businesses that are known for their excellent customer service so that you know your day will be taken care of! Our Customer Service Awards highlight the businesses that deliver exceptional customer care. They are nominated, shortlisted and judged by their reviews on Guides for Brides. On the 29th of March 2023, we revealed our award winners in a glamorous event at Oxford Town Hall.

Nikita Thorne, Wedding Expert, announces award winners.

Before we reveal the 2023 winners, we want to congratulate each and every winner of our Customer Service Awards this year as well as those who received a highly commended award, a finalist position, or a shortlisted position. Despite the ongoing challenges faced by the weddings and events industry, it was heartening to recognise and honour the achievements of these outstanding businesses. We remain inspired by their dedication and hard work in navigating the constantly evolving landscape of the industry and providing exceptional service to their customers.

From the Experts
Nikita Thorne
"The Guides for Brides Customer Service Awards are a National recognition for wedding venues and suppliers that go above and beyond for their couples. We are honoured to be able to recognise and reward them all."
Nikita Thorne

Our Customer Service Awards evening was also a fundraiser for our charity partners, VOW for Girls, and we would like to thank everyone that supported this wonderful charity with their donations during the event. We raised over £1200 which is enough to send 8 girls to school for a year! How wonderful.

Wedding Awards, Guides for Brides Customer Service Awards Finalists and Winners 2023

Each and every business that was shortlisted or named a finalist has really earned it, and we're so in awe of how hard everyone has worked this past year! So, without further ado, let's announce the winners…

Celebrants

Pure silk ceremonies performing wedding
Photography by Bryan

Celebrants have the skills and experience to help couples tailor bespoke ceremonies that reflect their personalities and love for each other. This award identifies the Celebrant with the best customer service in 2022. The winner of this award was Pure Silk Ceremonies.

Want to find out more about Pure Silk Ceremonies?

Pure Silk Ceremonies Celebrants & Toastmasters in Merseyside
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Pure Silk Ceremonies

Wedding Celebrant- Unique Wedding & Vow Renewal Ceremonies created just for you!
Merseyside, Liverpool
£545 - £645 Celebrants

With very tight scores in this category, there was also a Highly Commended celebrant and this was awarded to Beth Whaley Celebrant and Ceremonies!

Want to find out more about Beth Whaley Celebrant?

celebrant oxfordshire beth whaley wedding cotswolds oxfordshire berkshire ceremonies
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Beth Hale Celebrant & Ceremonies

Oxfordshire, Berkshire & Cotswolds Wedding Celebrant
Oxfordshire, Wantage
£550 - £695 Celebrants

Entertainment

Bride and Groom watch fireworks by AJ Pyrotechnics

Our entertainment businesses add to the fun of the day and have really demonstrated an exceptional standard of customer care. The winner of this category was AJ Pyrotechnics Ltd.

Want to find out more about AJ Pyrotechnics Ltd?

AJ Pyrotechnics Firework Entertainment Kent
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AJ Pyrotechnics Ltd

Celebrate your special day with a dazzling firework display from AJ Pyrotechnics, Kent's premier wedding fireworks company.
Kent, Folkestone
£POA Entertainment & Photo Booths

Boutique Wedding Venue

Broadoaks Boutique Country House Hotel wedding venue, shown from drone aerial view

Boutique Wedding venues are often stylish spaces that are brought to life by the customer service provided by the staff at all levels. The winner of this category was Broadoaks Boutique Country House.

Want to find out more about Broadoaks Boutique Country House?

Broadoaks Boutique Country House Venues in Cumbria
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Broadoaks Boutique Country House Wedding Venue

Envisage your special day in the idyllic setting at Broadoaks Boutique Country House for an unforgettable wedding experience.
Cumbria, Windermere
£3,745 - £6,000 Venues

Toastmasters

Toastmaster Dan helping direct Bride and Groom on wedding day

On a day which is so important to couples it has to go smoothly, Toastmasters are key to making this happen. The Toastmaster with the best customer service in 2022 was Toastmaster Dan.

Want to find out more about Toastmaster Dan?

Toastmaster Dan
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Toastmaster Dan

For a wedding toastmaster in Sussex whose expertise will impress your guests and create a memorable day, choose Toastmaster Dan.
East Sussex, Hove
£450 - £650 Toastmasters & Speechwriting

City Wedding Venue

Bride and groom outside Linden House

City venues have to stand out in a crowd and a great way of doing that is with excellent reviews and customer service. The winner of this category was Linden House.

Want to find out more about Linden House?

Linden House Venues in West London
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Linden House Weddings Hammersmith

Riverside venue in West London
West London, Hammersmith
£1,500 - £8,000 Venues

Stationery

On cloud nine wedding stationery

Sometimes the save the dates are the first time that guests hear of the wedding and the wedding stationery sets the tone for the entire day. These finalists are those who have gone above and beyond to ensure that their customers' wedding stationery needs are met with professionalism and care. The winner of this category was On Cloud Nine Stationery!

Want to find out more about On Cloud Nine Stationery?

On Cloud Nine Wedding Stationery and Invitations Oxfordshire  and Save the date cards

On Cloud Nine Stationery

Stationery to make you fall in love... again!
Oxfordshire, Carterton
£POA Stationery

Florists

Wedding Flowers: bridal bouquet and floral arch by Ann Laing

All of our florists are exceptional floral designers that love what they do and go above and beyond for their couples. The winner of this category was Ann Laing Flowers.

Want to find out more about Ann Laing Flowers?

cream and blush bridal bouquet by ann laing flowers in harwell oxfordshire
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Ann Laing Flowers

Discover beautiful, bespoke wedding flowers from Ann Laing Flowers, Oxfordshire. Elegant floral arrangements to perfectly complement your wedding day.
Oxfordshire, Harwell
£POA Florists

Small Hotel Wedding Venue

Wedding ceremony at The Casa Hotel

These venues are perfect for intimate weddings with close friends and family. The winner of this category was The Casa Hotel.

Want to find out more about The Casa Hotel?

The Casa Hotel Venues in Hampshire
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The Casa Hotel Wedding Venue

Exchange vows amid the elegant charm of The Casa Hotel, a captivating wedding venue nestled in the heart of Hampshire.
Hampshire, Yateley
£3,499 - £15,400 Venues

Venue Decor & Finishing Touches

Venue decor by Make It Special Events

Next up we have the businesses that provide Venue Decor & Finishing Touches, these businesses have to have an excellent attention to detail and provide a professional service that truly brings a wedding to life. Our judges found that the business with the best customer service in 2022 was Make It Special Events.

Want to find out more about Make It Special Events?

Pink blossom wedding ceremony at mythe barn
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Make It Special Events

Wedding venue stylists in the Midlands area
Warwickshire, Atherstone
£POA Venue Decor & Furniture Hire

Transport

Fiat 500 Hire

On a day where punctuality and professionalism is key, couples raved about our transport finalists! However there can only be one winner and that was Fiat 500 Hire.

Want to find out more about Fiat 500 Hire?

Bride and groom kiss while standing up in a fiat 500
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Fiat 500 Hire

Fiat 500 offer cute, different and classic wedding cars for hire across the UK
Worcestershire, Worcester
£240 Transport

There was also a highly commended business in this category which was The Cotswolds Campervan Company.

Want to find out more about The Cotswolds Campervan Company?

Country Wedding Venue

Bardney Hall wedding venue

Countryside venues are set within gorgeous grounds that have couples in awe of their fabulous surroundings of countryside and rolling hills. The winner was Bardney Hall.

Want to find out more about Bardney Hall?

Bardney Hall,Venues in Lincolnshire
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Bardney Hall Wedding Venue

Exclusive Use Country House Wedding Venue on the border of East Yorkshire and North Lincolnshire
Lincolnshire, Barton-upon-Humber, Lincolnshire
£1,000 - £15,000 Venues

Mother of the Bride

Charisma of Fawley mother of the bride

These businesses have delivered exceptional customer service while helping mothers of the bride and groom to find the perfect outfit for their child’s wedding day. Taking home the top prize in this category was Charisma of Fawley!

Want to find out more about Charisma of Fawley?

Charisma of Fawley Mother of the Bride in Hampshire
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Charisma of Fawley

Gok Wan's chosen makeover partner in Hampshire
Hampshire, Southampton
£250 - £1,000 Mother of the Bride

Stately Homes, Castles and Mansions

Grittleton House exterior

The architectural splendor of these venues is matched only by their rich history. From the impressive facades to the intricate details inside, each one is a breathtaking masterpiece that has to be matched with impressive customer service. The winner of this category was Grittleton House.

Want to find out more about Grittleton House?

stunning Grittleton House Country House Cotswolds Wedding Venue
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Grittleton House Wedding Venue

Celebrate your union at Grittleton House, a captivating country house with an orangery, providing an unforgettable backdrop for your Wiltshire wedding
Wiltshire, Chippenham
£POA Venues

There was also a highly commended award in this category which went to Thicket Priory.

Want to find out more about Thicket Priory?

Autumn Wedding at Thicket Priory
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Thicket Priory

Escape to Thicket Priory, a magical Yorkshire wedding venue. Unforgettable moments await in stunning grounds and stately interiors.
North Yorkshire, York
£16,000 - £28,000 Venues

Videography

Shot from wedding video by Gaetano Di Giacomo Media Production

Wedding Videography captures beautiful memories from a special day and in a world full of technology couples have been loving videographers. The videographer with the best customer service in 2022 was Gaetano Di Giacomo Media Production!

Want to find out more about Gaetano Di Giacomo Media Production?

Tuscany Wedding - Gaetano Di Giacomo Media Production, Italian Wedding Videographer
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Gaetano Di Giacomo Media Production

Capture every moment beautifully with Gaetano Di Giacomo Media Production. Trust us to create timeless films so you can relive your special day.
Buckinghamshire, Aylesbury
£2,000 - £4,000 Videography

Wedding Jewellery

Lovers rock wedding and engagement ring jewellery

Every wedding journey starts with the ring, and there is so much symbolism held in wedding jewellery. The business that won this category was Lover’s Rock!

Want to find out more about Lover’s Rock?

Tuscany Wedding - Gaetano Di Giacomo Media Production, Italian Wedding Videographer
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Gaetano Di Giacomo Media Production

Capture every moment beautifully with Gaetano Di Giacomo Media Production. Trust us to create timeless films so you can relive your special day.
Buckinghamshire, Aylesbury
£2,000 - £4,000 Videography

There was also a highly commended winner in this category Rosalyn’s Emporium!

Want to find out more about Rosalyn's Emporium?

couple holding wedding rings they have made for eachother
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Rosalyn's Emporium

Bespoke Jeweller, offering an alternative to mass produced jewellery. Make Your Own rings, recycling, commissions.
Buckinghamshire, Chesham
£500 - £200,000 Rings, Jewellery & Accessories

Manor Wedding Venue

Southdowns wedding venue outdoor ceremony space

Manor wedding venues exude elegance and romance, with ceremonies set in lush, manicured gardens and receptions in stunning rooms that captivate the senses. The top honour in this category goes to Southdowns Manor.

Want to find out more about Southdowns Manor?

Exclusive use,  Upon your arrival, you will find all parts of the Manor and its grounds exclusively reserved just for you and your guests. Truly your home for the day.
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Southdowns Manor Wedding Venue

Southdowns Manor, a majestic country manor house in Sussex, offers an unforgettable setting for your dream wedding.
West Sussex, Chichester
£5,500 - £12,000 Venues

Cakes and Sweet Treats

Dolce Lusso Wedding Cakes

No wedding celebration is complete without a delectable cake or tempting treats, and the competition in this category is always fierce. Without further ado, the well-deserved winner is Dolce Lusso Cakes!

Want to find out more about Dolce Lusso?

Dolce Lusso Cakes Cakes and Sweet Treats in Oxfordshire
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Dolce Lusso Cakes

Italian-inspired gourmet wedding cakes
Oxfordshire, Benson
£975 - £5,000 Cakes and Sweet Treats

Marquee Wedding Venue

Stables Wedding Farm

Our next category was all about venues that have marquees as a space to celebrate weddings. The winner of this category was The Stables Wedding Farm!

Want to find out more about The Stables Wedding Farm?

Marquee weddings at stables wedding farm, oldham greater manchester / lancashire
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The Stables Wedding Farm

Beautiful Marquee Wedding Venue in the Countryside - Saddleworth, Greater Manchester
Greater Manchester, Oldham
£POA Venues

We did also have a highly commended award in this category. The winner of this award was Deene Park Estate! Congratulations to both businesses.

Want to find out more about Deene Park Estate?

Deene Park Estate Marquee Weddings Northamptonshire
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Deene Park Luxury Outdoor Weddings

Discover Deene Park Estate, a captivating lakeside marquee wedding venue for unforgettable weddings amidst rolling parkland in Northamptonshire.
Northamptonshire
£5,250 - £10,800 Venues

Wedding Planners

Dale Alexander Events

The pandemic has made couples appreciate the role of wedding and event planners more than ever before. And now, they're not just looking for someone who can plan a spectacular event, but also provide exceptional customer service. The wedding planner with the best customer service in 2022 was Dale Alexander Events!

Want to find out more about Dale Alexander Events?

Luxury Wedding Planners
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Dale Alexander Events

Dale Alexander Events
Cheshire, Cheshire
£6,000 - £250,000 Planners

Historic Wedding Venue

Rufford Mill Exterior
Mat Troke Photography

For couples looking to be surrounded by grandeur and elegance there is nothing better than a historic wedding venue. Full of charm and hidden period features, these venues have gone above and beyond to make their couples days as important as the building the wedding was held in. The winner who had top-notch customer service was Rufford Mill!

Want to find out more about Rufford Mill?

Couple walking outside Rufford Mill on their wedding day
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Rufford Mill

For a truly enchanting wedding in the heart of Sherwood Forest, a picturesque historic wedding venue that promises a day to cherish.
Nottinghamshire
£2,500 - £6,160 Venues

The judges tight scores meant that there is also a highly commended winner in this category which went to Ashridge House.

Want to find out more about Ashridge House?

Couple holding hands and looking at Ashridge House, their wedding venue, on their wedding day.
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Ashridge House Weddings

Plan your dream wedding at the enchanting Ashridge House, nestled amidst Hertfordshire's picturesque landscapes.
Hertfordshire, Berkhamsted
£20,160 - £35,000 Venues

Music

Boujee Music performing at wedding

Couples want a live musician or band that will blow their guests away whether they are playing the ceremony, drinks reception or evening party. The winner was Boujee Music!

Want to find out more about Boujee Music?

Live bands for your wedding from Boujee Music
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Boujee Music

Live Music That'll Blow Your Wedding Guests Away!
Central London, London
£2,000 - £15,000 Discos, DJ's & Live Music

Unique Wedding Venue

Matara Centre

These venues are all one-of-a-kind and to top it all off they are committed to providing an exceptional level of customer care. The winner was The Matara Centre!

Want to find out more about The Matara Centre?

The Matara Centre
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Matara

Award winning unique weddings at Matara Gloucestershire / Cotswolds
Gloucestershire, Tetbury
£2,000 - £23,175 Venues

Beauty, Hair and Make-Up

Bridal Makeup by Makeup by Lorna

And now, it's time to unveil the winner in the highly-coveted beauty, hair, and makeup category! We all know how crucial it is to look and feel your best on your wedding day and the wedding party want someone who is knowledgeable, friendly and above all professional when it comes to their hair and make-up. The winner in 2023 was Makeup by Lorna

Want to find out more about Makeup by Lorna?

Makeup By Lorna
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Makeup By Lorna

For a flawless wedding day look, discover Makeup By Lorna – a highly acclaimed Oxfordshire-based make-up artist specialising in bridal beauty.
Oxfordshire, Thame
£45 - £160 Beauty, Hair & Make-up

Marquee & Tipi Hire

Award Winning Tipi Hire company

The finalists in our marquee & tipi hire category all had notable comments from couples emphasising their phenomenal customer service. However there can only be one winner and this was Forest Edge Tipis!

Want to find out more about Forest Edge Tipis?

Woodland Weddings at Welford Park
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Forest Edge Tipis

Tipis For Your Wedding day
Berkshire, Lambourn
£5,500 - £10,500 Marquee & Tipi Suppliers

Weddings Abroad

Exclusive Yacht Wedding in Cyprus

Now that travel restrictions have eased couples are back to having weddings overseas. This can add more obstacles so businesses have to ensure their customer service is excellent to ensure couples feel stress-free! The winner of this category was Exclusive Yacht Weddings Cyprus.

Want to find out more about Exclusive Yacht Weddings Cyprus?

Lemba Vrisi Ceremony
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Exclusive Yacht Weddings Cyprus

Experience the romance of a dream wedding on the water with Exclusive Yacht Weddings, Cyprus'. Creating elegant, luxury, and unforgettable weddings.
Cyprus, 8260 Paphos
£600 - £19,999 Weddings Abroad & Honeymoons

Catering

Oxford Fine Dining

We all know that food is a major highlight of any wedding celebration. And when it comes to choosing the right catering supplier, couples are looking for more than just delicious cuisine - they want an unforgettable culinary experience that's accompanied by exceptional service.The winner of this award was Oxford Fine Dining!

Want to find out more about Oxford Fine Dining?

Fine Catering For Every Eventuality
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Oxford Fine Dining

For weddings of exceptional culinary artistry and impeccable service, look no further than Oxford Fine Dining.
Oxfordshire
£POA Caterers & Catering Hire

There was also a highly commended award in this category which goes to Lemon Zest Cuisine Ltd.

Want to find out more about Lemon Zest Cuisine?

Chicken Breast, Fondant Potato, Red Pepper Coulis
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Lemon Zest Cuisine Ltd

Trust in us to make sure your wedding is flawless from canapes to carriages home.
Northamptonshire, Brackley
£POA Caterers & Catering Hire

Waterside & Coastal Wedding Venue

Talhenbont exterior with bride and groom standing by wedding car

The venues in this category all offer a setting that features a beautiful lakeside, coastal or riverside setting that their couples adore. The winner was Talhenbont Hall!

Want to find out more about Talhenbont Hall?

talhenbont hall house wedding venue in gwynedd
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Talhenbont Hall

Indulge in the enchantment of Talhenbont Hall, an idyllic Gwynedd wedding venue nestled in the picturesque Welsh countryside.
Gwynedd, Pwllheli
£4,750 - £8,995 Venues

Disco’s and DJ’s

The Wedding DJs

Now onto the award for best customer service in the Disco’s and DJ’s Category. These businesses have not only helped their couples dance the night away with their guests, they’ve also demonstrated an exceptional standard of customer care. The winner was The Wedding DJ's!

Want to find out more about The Wedding DJ's?

Bride and groom sahre their first dance, The Wedding DJs, Suffolk
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The Wedding DJ's

Create the perfect soundtrack for your big day with The Wedding DJs. Let us set the mood, from your first dance to the last song of the night.
Suffolk, Ipswich
£400 - £1,000 Discos, DJ's & Live Music

Menswear

Lucianos Suits tan wedding suits

Grooms want to look and feel good on the wedding day too and menswear providers are key to help their customers find the perfect outfit to celebrate their big day in. The winner for 2023 was Luciano’s Suits!

Want to find out more about Luciano's Suits?

Photography

Bride and groom confetti shot by the jasmine cottage studio

Photographers are committed to producing high-quality and memorable photos that their couples will cherish forever all while providing an excellent service, helping couples and guests feel relaxed and comfortable in front of the camera. The winner was The Jasmine Cottage Studio!

Want to find out more about The Jasmine Cottage Studios?

Elsham Hall Wedding Photographer
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The Jasmine Cottage Studio

Capture the memories of your special day with The Jasmine Cottage Studio, an award-winning wedding photographer based in Lincolnshire.
Lincolnshire
£495 - £1,550 Photographers

This category was incredibly close and so there was also a highly commended business which went to Laura Shaw Photography.

Want to find out more about Laura Shaw Photography?

Laura Shaw Photographer Italian Wedding

Laura Shaw Photography

Relaxed & Romantic Wedding Photography
West Sussex, Crawley
£1,995 - £2,595 Photographers

Pubs & Inns

The crown and thistle wedding venue

A new category for us this year was the Pub & Inns category, where there were some exceptional venues. There had been an increase in couples exploring these venues, as options for their big day. They provide comfort and an ambience that is perfect for more intimate weddings. The winner of this category was The Crown & Thistle.

Want to find out more about The Crown & Thistle?

The crown and thistle barn wedding breakfast
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The Crown & Thistle Barn Wedding Venue

Grade II listed coaching inn located in Abingdon
Oxfordshire, Abingdon
£1,000 - £13,325 Venues

Honeymoons

Tredwell Travel honeymoons

Celebrating and relaxing together as newlyweds is important, especially after the stress of wedding planning! This award identified the honeymoon supplier with the best customer service in 2022, helping couples find their dream destination and itinerary. There was one stand out business in this category and this was Tredwell Travel.

Want to find out more about Tredwell Travel?

Rachel Tredwell Tredwell Travel
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Tredwell Travel

Plan your dream lhoneymoon with Tredwell Travel, your expert overseas wedding and honeymoon specialist.
Oxfordshire, East Hanney
£8,000 - £30,000 Weddings Abroad & Honeymoons

Barn Wedding Venue

York Barn at Villa Farm

Barns provide rustic charm and a relaxed environment that proves popular with couples year after year. The barn wedding venue that had the best customer service in 2022 was York Barn at Villa Farm.

Want to find out more about York Barn at Villa Farm?

There was also a highly commended winner in this category which went to The Kingscote Barn.

Want to find out more about The Kingscote Barn?

Inside Kingscote Barn, the venue is set for a wedding ceremony
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Kingscote Barn

Get married at The Kingscote Barn, Gloucestershire's stunning barn wedding venue nestled in the heart of the Cotswolds.
Gloucestershire, Tetbury
£8,250 - £40,000 Venues

Bridal Wear

Jumpsuit and Dress by Posy and Pearl Bridal Boutique

A wedding dress is one of the first things newly engaged brides-to-be dream of when thinking of their wedding day and so when choosing a dream dress the pressure can be on to find the perfect gown. The teams at bridal wear boutiques play a key role in this search and having great customer service is vital. The winner in 2023 was Posy and Pearl Bridal Boutique.

Want to find out more about Posy and Pearl Bridal Boutique?

Bride walking down aisle in Posy and Pearl wedding gown
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Posy and Pearl Bridal Boutique

Go to Posy and Pearl Bridal Boutique for an unforgettable experience in finding your dream wedding gown in the heart of Gloucestershire.
Gloucestershire, Cirencester
£POA Bridal Wear

There was also a highly commended award in this category which goes to Nicole Maes Bridal.

Want to find out more about Nicole Maes Bridal?

Niicole Maes Bridal Boutique Goring pin Thames Oxfordshire Berkshire.jpg
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Nicole Maes Bridal LTD

Find your perfect wedding dress at Nicole Mae's Bridal, Oxfordshire's premier bridal boutique.
Oxfordshire, Goring
£1,200 - £5,000 Bridal Wear

Large Wedding Venue

Best Western Plus Manor Hotel Meriden Exterior

These venues excel at hosting weddings for hundreds of people. With such high guest numbers, a smooth service and excellent customer care is imperative. The winner was Best Western Plus Manor Hotel Meriden!

Want to find out more about Best Western Plus Manor Hotel Meriden?

Best Western Plus Manor Hotel Meriden Venues in West Midlands
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West Midlands, Coventry
£3,095 - £10,000 Venues

Our Partners for the Evening:

Lastly, we'd like to give a huge thanks to our sponsors and to Oxford Town Hall for hosting our fabulous awards evening. Our sponsors are:

Once again, we want to give a huge congratulations to everybody who was involved in our Customer Service Awards of 2023, and we can't wait to see you all again next year!

Jessica Jex, Marketing Assistant at Guides for Brides
About the author
Jess is a lover of all things wedding and dreams about being a wedding and event planner once she graduates from her BSc in Management at Loughborough University! She loves seeing how couples personalise their wedding days and what traditions they choose to follow. So, you can often find her figuring out all the latest trends from celebrity weddings and Say Yes To The Dress! Plus, as our office's resident Northerner, Jess is the best person to speak to if you need help planning your wedding in the North of England.

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