Choosing a wedding venue is far more than just finding a barn, hotel or stately home with availability on your chosen wedding date. You also want to know that you are going to be in good hands and that your guests will be well looked after.
The relationship you have with your wedding venue, in particular their wedding coordinator, will make your wedding planning run more smoothly. Wedding venues known for their exceptional levels of customer service are often those with really committed wedding coordinators who really go above and beyond for their couples.
Here we've highlighted some of the nominees and finalists of Guides for Brides Customer Service Awards; venues where high-quality customer service and professionalism throughout has led to their couples consistently leaving 5* reviews online.
Barn Wedding Venue
Lillibrooke Manor & Barns
Image Courtesy of Lillibrooke Manor & Barns
A charismatic historical estate, Lillibrooke Manor & Barns was renovated into a rustic, picturesque and romantic venue that offers complete flexibility for you to create your dream day. Many brides have said how the expert team at Lillibrooke could not have been more attentive or helpful. From the run up to the day itself, everything was made easy, stress-free and seamless, allowing couples to simply enjoy their special day.
Mercure Box Hill Burford Bridge Hotel
Image Courtesy of Mercure Box Hill Burford Bridge Hotel
Mercure Box Hill Burford Bridge Hotel is a barn wedding venue in Surrey with a modern twist. You can say 'I Do' under the 17th century rustic oak beams then dine under a ceiling of twinkling fairy lights, all while enjoying stunning views of Box Hill. Many couples have praised Charlotte, the dedicated wedding planner, highlighting how she was friendly and helpful throughout the preparations before Luke took over to ensure their wedding day ran smoothly.
Stratton Court Barn
Image Courtesy of Stratton Court Barn
Set within 50 acres of picturesque private land and gardens, Stratton Court Barn offers three connected barns - The Main Barn, The Bar and The Stables - so your wedding will flow from the moment you arrive until the last guest has left. The experienced wedding coordinator, Karin, has been highly praised by many couples, describing her incredibly helpful, professional, totally unobtrusive and calming before and on the day.
Winters Barns
Image Courtesy of Winters Barns
Winters Barns is an unforgettable wedding venue in the heart of the beautiful Kent countryside. Many couples have said that the service they received from the start of the wedding planning process to the day itself was second to none. The whole team is absolutely fantastic at what they do, offering an efficient and organised service.
Country Wedding Venue
Berwick Lodge
Image Courtesy of Berwick Lodge
With stunning views and outstanding service, Berwick Lodge is an excellent exclusive use wedding reception venue near Bristol, set in 18 acres of grounds. One couple notably said that what truly makes Berwick Lodge so special is all the work there, from Simone who made the planning and organising seem so easy and then all of the team on the day for which nothing was too much trouble.
Billesley Manor Hotel
Image Courtesy of Billesley Manor Hotel
Billesley Manor Hotel is a beautiful venue set in 11 acres of Warwickshire countryside and creates a truly romantic, picturesque setting for your big day. Dedicated wedding specialists are here to help you plan every step of the way, as well as to provide practical advice and support on the day itself. Many couples particularly praise Naomi, the wedding sales executive, describing her as helpful and organised who made the couples feel that they were in safe hands so their planning could be easy and stress free.
Broadoaks Boutique Country House
Image Courtesy of Broadoaks Boutique Country House
Broadoaks Boutique Country House is a beautiful traditional Lakeland country house which sits atop a six-acre eerie overlooking the rolling hills of Windermere. This venue offers tradition with modern quirks, outstanding service, well-chosen and elegantly prepared menus. Many couples have said that the incredible customer service given by the wonderful events team reassured them that everything was covered for their special day.
Tyn Dwr Hall
Image by Amy and Omid Photography
Tyn Dwr Hall’s stunning original features, like the bell tower, fairytale turrets and grand staircase have been enhanced, while new and exciting spaces and features have been created to provide you with the flexibility to craft your perfect day. However, many couples agree that the most incredible thing about this venue are the staff that run it. Professional, helpful and committed all the staff go above and beyond to help make the day perfect. As one couple notably said, “there are no words to describe how amazing Tyn Dwr Hall is and all the staff!”
West Tower Exclusive Wedding Venue
Image Courtesy of West Tower
Set in ten acres of rolling Lancashire countryside, West Tower is an impressive country house dedicated entirely to weddings. The team at West Tower pride themselves in offering an exceptional standard of dining and service. Couples have praised the team as friendly and helpful throughout the planning process, as they were always there to help with any changes, answer questions and to provide expert advice.
Large Wedding Venue
Balmer Lawn Hotel & Saltus Spa
Image Courtesy of Balmer Lawns Hotel & Saltus Spa
Balmer Lawns Hotel & Saltus Spa is a stunning, iconic wedding venue, surrounded by landscaped gardens, rivers, lakes, wildlife and stunning forest. Ruth, the dedicated Wedding Coordinator, was a highlight for couples planning their wedding at Balmer Lawn Hotel. One bride said “as a stressed out bride to be”, she was constantly bugging her with emails but it was never seen as a nuisance to Ruth. In fact, she would always put her at ease leading up to and on the day of the wedding. Many couples also commented on the excellent support, guidance, organisation and communication for all the staff at Balmer Lawn Hotel.
Best Western Smokies Park Hotel
Image Courtesy of Best Western Smokies Park Hotel
Located next door to the picturesque Daisy Nook Park, Best Western Smokies Park Hotel is an award-winning wedding venue with three beautiful rooms. The team pride themselves on excellent customer service and provide a genuine warm welcome for you and all your guests. Many couples said that from the initial enquiry to the big day, the team was outstanding, making sure no detail is overlooked
De Vere Beaumont Estate
Image Courtesy of De Vere Beaumont Estate
De Vere Beaumont Estate has a selection of elegant spaces that form a gorgeous backdrop to your wedding celebrations, such as the unique White House and the Chapel nestled in 40 acres of landscaped gardens. Many couples have praised the Wedding Team for going above and beyond for them. They are extremely attentive, organised, keeping couples calm and allowing them to be confident that their special day was in safe hands.
Denham Grove
Image Courtesy of Denham Grove
Denham Grove offers three fantastic suites for weddings, all tucked away in 48 acres of idyllic parkland. However, Denham Grove offers much more than panoramic views and unique contemporary style. Many couples have stated that the wedding coordinator was extremely helpful and professional, able to coordinate everything with ease.
Fanhams Hall
Image by Nikki's Moments
Set in 27 acres of stunning grounds, Fanhams Hall is a Grade II listed Jacobean mansion offering licensed outdoor and indoor civil ceremonies. The dedicated and professional team pull out all the stops to ensure they deliver the very best of everything. Many couples have highlighted this, describing the team as amazing and unbelievable, ensuring their wedding days ran smoothly.
Mercure St Albans Noke Hotel
Image Courtesy of Mercure St. Albans Noke Hotel
Mercure St. Albans Noke Hotel is a premier wedding venue and hotel with flexible event suites. Many couples have praised the incredible team for being friendly and professional. The levels of communication were particularly brilliant, with team members always available to answer any questions and put couples’ minds completely at ease. Nothing is too much trouble for the team at Mercure St. Albans Noke Hotel.
Pennyhill Park
Image by Juliet Mckee Photography
Hidden seductively in beautiful woodland and parkland, Pennyhill Park is a delicately ivy-clad, 19th century Mansion House surrounded by elegant garden terraces, formal lawns and flower beds. Pennyhill Park offers a tailor-made wedding day with an experienced wedding coordinator. Many couples have appreciated this, saying that every member of staff was professional and dedicated to ensuring their wedding day was perfect.
voco™ Oxford Thames
Image Courtesy of voco™ Oxford Thames
voco™ Oxford Thames boasts an enchanting riverside gazebo, licensed for outdoor ceremonies, whilst the ornate Saint John’s College Barge and quaint walled garden, provide the perfect backdrop for endless photo opportunities. Many couples have praised wedding coordinator Robyn for her professionalism as well as approachable and helpful manner. Nothing was too much trouble as she was completely understanding of what each couple wanted and needed to make their dream wedding come true.
Manor Wedding Venue
Combe Manor
Image Courtesy of Combe Manor
Combe Manor is an elegant wedding venue in a perfect rural setting with 19th century barns, beautiful views and an elegant manor house to change in. Many couples said that the effort the team put into ensuring their wedding went as they’d always dreamed for was second to none. Nothing was too much trouble and the team were helpful, thoughtful and supportive throughout the process.
Small Wedding Venue
The Bay Tree Hotel
Image Courtesy of The Bay Tree Hotel
Nestled in the Cotswold town of Burford lies The Bay Tree Hotel; warm, relaxing and welcoming, this hotel is the perfect retreat for your wedding day. One couple notably praised the staff for making them feel so special, which took a lot of stress out of the planning process as they knew they could trust them to make everything perfect.
The Bell in Ticehurst
Image Courtesy of The Bell in Ticehurst
The Bell in Ticehurst is a gorgeous, 16th-century coaching inn set in the beautiful East Sussex countryside. Many couples have praised the staff at The Bell for being so attentive and joyful. No detail was too small and no request too large as the team went out of their way to make the day special.
Stately Homes, Castles and Mansions
Ardington House
Image by Photography by Bea
Ardington House is a beautiful Georgian building with 30 acres of gardens and a private lake all offered to you on an exclusive use basis. Many couples have praised the incredible staff at Ardington House who are always on hand to offer help and advice, going the extra mile to make sure their wedding was everything they’d dreamed of and more.
Ashridge House
Image Courtesy of Ashridge House
At Ashridge House, couples can choose to exchange their vows in a number of breathtaking locations. Many couples have praised the dedicated wedding coordinator, Ella, for her friendly manner, organisational skills, guidance and professionalism. Through her, these couples found calm and strength so they could be reassured in her support throughout their wedding.
Hedsor House
Image Courtesy of Hedsor House
Set within 10 acres of parkland, Hedsor House gives you a "blank canvas" opportunity allowing you to create your dream wedding and is hired on an exclusive basis. Many couples were thrilled with all the guidance, assistance and professionalism they received throughout their planning process. One couple notably said that they never had any doubts about how smoothly their wedding day would go because they knew they were in good hands.
Kirtlington Park
Image by Poppy Carter Portraits
Kirtlington Park is a beautiful 18th Century Stately home set in glorious Capability Brown designed parkland. Many couples have stated that the dedicated team are professional and experienced, providing valuable advice and organisation which made the wedding planning process easy and enjoyable.
Rufford Abbey
Image Courtesy of Rufford Abbey
Rufford Abbey is a beautiful country park featuring 12th century ruins, parkland, woods, formal gardens and a lake. There are several tailored wedding packages which cater for every budget and style. Many couples found that nothing was too much for the dedicated wedding team, offering a faultless service which allowed couples to truly personalise their wedding day.
Unique Wedding Venue
The Matara Centre
Image by Kevin Belson Photography
The Matara Centre is a truly unique wedding, full of magic and enchantment. Set in 28 acres, this Regency Home boasts an Asian-inspired Cloistered Courtyard, a banquet and dance hall alongside 5 anterooms, and extensive gardens. Many couples have praised the in-house wedding coordinators who are on hand from the moment you book to help you create a truly unique wedding that is the full expression of the two of you. They offer guidance throughout the wedding planning process with one couple notably saying that their anxiety and stress was significantly reduced thanks to the support they received from The Matara Centre.
Guest Accommodation
Royal Kings Arms Hotel
Image Courtesy of Royal Kings Arms Hotel
The Royal Kings Arms is a magnificent historic hotel with high ceilings and sweeping staircase, elegant interior design, wonderful food and friendly staff, offering the perfect location for guest accommodation. Experienced staff are always on hand to greet you and your guests ensuring that all you need to do is enjoy yourselves.
