Our Customer Service Awards celebrate those who have gone the extra mile to provide outstanding customer care to couples throughout the year. When booking your wedding venue and suppliers, it's important to choose trusted businesses that deliver exceptional service to ensure your special day is truly unforgettable. Every business taking part in the awards is nominated, shortlisted, and judged based on their reviews on Guides for Brides. On 27th March 2025, we unveiled our award winners at a fantastic event held at Oxford Town Hall.
Before we reveal the 2025 champions, let's raise a toast to this year's Customer Service Award winners, as well as those who earned highly commended accolades, secured finalist spots, or made it onto the shortlist. You are a true credit to the industry!
Our Customer Service Awards evening was also a fundraiser for our charity partners, Helen & Douglas House, and we would like to thank everyone who supported this wonderful charity.
Every business that made the shortlist or became a finalist has truly earned their place, and we're inspired by the dedication and hard work shown over the past year! So, without further delay, let's reveal the winners…
Barn Wedding Venue
The barn wedding venue that delivered the best customer service in 2024 was Winters Tale Country Barn. The team was celebrated for their outstanding professionalism, exceptional execution on the wedding day, and the fantastic support they provided to couples tying the knot there.
One couple said: "Christine, Gail and the whole team were fantastic, nothing ever too much trouble for them, they made the day run brilliant just as we wish for. Helped us with every step along the way to plan to most amazing day. The venue itself is just so wonderful we knew from the first minute we saw it that it was the right place for us. We just would like to say a big thank to all at The Winter Tale Country Barn."
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Winters Tale Country Barn
Winters Tale Country Barn is an charming exclusive use barn wedding venue in Buckinghamshire perfect for your wedding. Well hidden but worth finding!With competition in this category incredibly close, a highly commended award was also given. Rackleys Chiltern Hills received well-deserved recognition for their outstanding customer care and seamless service.
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Rackleys Chiltern Hills
An enchanting countryside oak beamed luxury wedding barn overlooking the Chiltern CountrysideBoutique Wedding Venue
Boutique wedding venues are often stylish spaces, elevated by the exceptional service provided by staff at every level. This year's winner was The George in Rye, a venue that has received glowing reviews from many couples, praising the team, the cuisine, the accommodation, and the overall atmosphere.
One review reads: "Thank you so much for our wonderful wedding. It was a brilliant day and we are so glad that we held it at the George. It is such an exquisite venue, plus your support, staff and service were amazing. I would be happy to recommend the George. I used to work in events and I have not seen such good service as we received, both leading up to the wedding, but also on the day. Everything was perfect."
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The George in Rye Wedding Venue
A charming boutique hotel and pub wedding venue offering picturesque scenery and bespoke experiences.City Wedding Venue
City wedding venues provide the perfect backdrop for those looking to embrace the energy of an urban setting. The city wedding venue recognised for the best customer service in 2024 was the Midland Hotel Wedding Venue, with many reviews praising its attention to detail and welcoming atmosphere.
One happy couple said: "Amazing, stunning, accommodating, AMAZING again:) From start to finish everything was amazing! The wedding packages are such good prices! We would recommend 100%. The French ballroom is my favourite and would love to host another event/party here. Our wedding coordinator Frederica was so accommodating to everything we mentioned. We couldn't have done the day without her."
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The Midland Hotel Wedding Venue
“Discover timeless elegance and bespoke wedding packages at the award winning Midland Hotel, the perfect West Yorkshire venue for your dream day!”Country Wedding Venue
Countryside wedding venues, set within stunning grounds, leave couples in awe of their breathtaking surroundings. This year's winner in the category was The Ravenswood, a Sussex-based venue praised by couples for its exceptional service, warm hospitality, and ability to deliver exactly what they envisioned for their big day.
One review reads: "We had such a wonderful experience at the Ravenswood! The staff were fantastic, the food was delicious, the venue was perfect and catered to all our needs. Our day ran so smoothly and there is nothing we could fault. The kindest team and our guests were so happy! Would recommend to anyone getting married, a perfect experience for us!"
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The Ravenswood
Nestled in the picturesque West Sussex countryside, The Ravenswood offers an idyllic backdrop to create unforgettable wedding memories.This category also had a highly commended which was Warbrook House. The team were recognised for their exceptional attention to detail on the day.
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Warbrook House Wedding Venue
Say "I do" in Hampshire's stunning Mansion House – A magnificent Hotel wedding venueGolf and Members Club
The winner in this category was Sprowston Manor Hotel & Country Club, with couples highlighting the team's friendly demeanour and their ability to deliver seamlessly on their special day.
One couple stated: "Our wedding day could not have been more perfect! Maddie & Pam were wonderful! They made sure ourselves and our guests were well looked after throughout the day & evening. Everything about the day was absolutely perfect! We would highly recommend Sprowston Manor for your wedding."
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Sprowston Manor Hotel & Country Club
Unforgettable weddings await at Sprowston Manor Hotel & Country Club, Norfolk's idyllic setting for your special day.There was also a highly commended for this category which went to East Sussex National. Their reviews highlighted a professional and friendly service that couples really loved!
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East Sussex National Resort & Wedding Venue
East Sussex National is a stunning resort wedding venue set in the beautiful South Downs!Historic Wedding Venue
For couples looking to be surrounded by an elegant setting, there is nothing better than a historic wedding venue. The winner who had incredible customer service was Rufford Mill, especially being noted for their seamless delivery and attentive team.
One review reads: "We had our wedding at this incredible venue last week, and we truly can't express how amazing the experience was. The entire team went above and beyond to make our day flawless. The transitions between the ceremony and reception spaces were seamless, and everything flowed effortlessly. We didn't have to worry about a single detail, thanks to Séana's expert guidance. She led us through the day with such grace and professionalism, allowing us to fully enjoy every moment. It was truly an unforgettable experience."
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Rufford Mill
For a truly enchanting wedding in the heart of Sherwood Forest, a picturesque historic wedding venue that promises a day to cherish.A highly commended award in this category was also presented to The Kings Chapel. The team at this beautiful Buckinghamshire venue were celebrated for their unwavering dedication to couples, warm and friendly service, and ability to create seamless wedding experiences.
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Kings Chapel, Old Amersham
The Kings Chapel is a hidden gem nestled in the beautiful, patchwork quilt of the Chiltern Hills.Large Wedding Venue
With such high guest numbers, seamless service and exceptional customer care are essential. The winner in the Large Wedding Venues category was Balmer Lawn Hotel & Spa, where the team was praised for their warmth, expert coordination, and ability to deliver unforgettable weddings.
One review reads: "Amazing! 5 stars!! We booked Balmer Lawn for our October wedding and it's one of the best decisions we made. Constantly supported by Ruth all throughout the planning process it was all made so stress free and relaxed. We booked the Everything but the Dress Package which was genius as it came with an incredible team of suppliers who created the most amazing day and the whole experience was so enjoyable and not in the slightest stressful as some of our friends have experienced planning their weddings! We can't wait to come back for our anniversary stay!!"
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Balmer Lawn Hotel & Spa
Say "I do" in the heart of the New Forest at Balmer Lawn Hotel—where timeless charm meets modern luxury. Award Winning Wedding Venue in Hampshire.A highly commended award in this category was also given to The Manor Hotel Meriden. The team were recognised for their exceptional dedication to couples and their warm and friendly service.
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Best Western Plus The Manor Hotel at Meriden
Wedding VenueManor Wedding Venue
The venue that came out on top in the Manor Wedding Venue category was Highley Manor. The team at the venue were consistently recognised for giving couples an unforgettable experience from showround to last dance. Couples praised not only the venue spaces but the service provided too.
One couple said: "My wife and I got married at Highley Manor last week and the day couldn't have gone better. The staff were amazing and our wedding coordinator Paige planned our day so well and answered any questions we had from the start. The food was incredible and so were the rooms. Highly recommended, thank you Higley manor!"
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Highley Manor
For a truly unforgettable wedding day in the heart of Sussex, discover Highley Manor's enchanting venue and exquisite services.A highly commended award in this category was also presented to Milton Hill House. The team were acknowledged for going above and beyond for their couples to make every day truly special.
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Milton Hill House Weddings
For a spectacular and exclusive wedding experience, discover Milton Hill House, Oxfordshire's premier wedding venue.Marquee Wedding Venue
Marquee wedding venues offer the perfect choice for those looking for an outdoor celebration. The marquee wedding venue that delivered the best customer service in 2024 was Ardington House.
One couple raved about the level of service they received, with their review reading: "Ardington House made our day perfect! Our wedding day and stay at Ardington House was beyond words. We cannot thank all the staff who worked behind the scenes to make our big day perfect. In the lead up to, during our day, and afterwards the staff worked tirelessly to make it everything we wanted and super easy for us. A special thank you to Charlie, Charlotte, and Sharon and Jason for everything you did."
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Ardington House
Ardington House, Oxfordshire’s enchanting Georgian manor, is the perfect wedding venue, with Marquee, lush gardens, a stunning island & a serene lake.Pubs and Inns
More couples are now considering pubs and inns as wedding venues. The winner in this category was The Crown & Thistle, celebrated for its unique atmosphere and exceptional attention to detail. It's easy to see why so many choose to mark their special day at this fantastic venue.
One couple stated: "We got married at the Crown and Thistle and highly recommend the venue for weddings and events! The venue itself is beautiful and you're able to decorate it however you desire - although you really don't need to as it's lovely as it is! Food was served quickly and was delicious! Most importantly the staff were incredible and couldn't have done more for us on our big day. We can't thank them enough for making our day perfect!"
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The Crown & Thistle Barn Wedding Venue
Grade II listed coaching inn located in AbingdonSmall Hotel Wedding Venue
These venues are ideal for intimate weddings with close friends and family. Taking home the winner's award in this category was the William Cecil Hotel. Offering exceptional cuisine, and a dedicated team that caters to your every need, the William Cecil Hotel is a shining example of outstanding and consistent customer care.
One review read: "A beautiful hotel set in lovely grounds. The rooms are spectacular, especially the bridal suite which is totally amazing! We had the sunday roast dinner for our wedding dinner as our wedding was on a Sunday, the food was beyond expectations and everyone loved it! The most outstanding feature was the customer service we received throughout our 3 day stay. Nothing was too much trouble for any of the staff and they certainly went above and beyond to make us feel at ease. Everyone was so kind and caring and really looked after us all so well. Highly recommended - don't look anywhere else!"
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William Cecil Hotel
Celebrate your special day at The William Cecil, an elegant and idyllic intimate wedding venue nestled in the heart of Stamford.Stately Homes, Castles and Mansions
The architectural beauty of these venues is rivalled only by their rich history. From grand facades to intricate interior details, each one is a stunning masterpiece that deserves equally outstanding customer service. The winner in this category was Easthampstead Park, celebrated for its exceptional cuisine and impeccable service. The team at Easthampstead Park recognise that no two weddings are the same and go above and beyond to ensure your special day is truly unforgettable.
One happy couple said: "The venue is simply stunning, with breathtaking views and beautifully designed spaces that set the perfect backdrop for a special day. The staff were incredibly professional and truly went above and beyond to ensure everything went smoothly. From the planning stages to the execution on the day, they were helpful and attentive, making sure that every detail was just right."
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Easthampstead Park Wedding Venue
Easthampstead Park invites betrothed couples to explore its alluring Victorian Mansion brimming with enchanting settings for an unforgettable weddingCompetition was fierce, with a highly commended award also being presented in this category. This was awarded to Bourton Hall for their team's unwavering dedication to providing a unique and unforgettable experience on their couples' big day.
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Bourton Hall Weddings
Create your dream wedding at Bourton Hall, a stunning Italianate-style mansion for exclusive weddings in Warwickshire offering bespoke packages.Unique Wedding Venue
An unforgettable wedding starts with a venue that stands out from the rest, these one-of-a-kind venues create the perfect backdrop for a couple's special day. Taking the winner's title in this category was The Story Museum, renowned for its distinctive charm, breathtaking setting, and outstanding attention to detail.
One review said: "The Story Museum was the perfect venue for a wedding with a literary twist - we wanted a fairytale wedding but definitely not a sugarcoated one! Our guests loved exploring the Enchanted Library, and walking into the Whispering Woods for dinner was a magical experience. An unexpected bonus was how much the children loved listening to the stories in the trees, thus allowing the adults to enjoy their food. The staff are friendly and relaxed, yet professional. The evening ran without a hitch and everything was made very easy for us. Thank you for a memorable night of fairytale magic!"
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The Story Museum, Oxford
Your Fairytale Awaits: A Wedding at The Story Museum, OxfordA highly commended award in this category was also presented to Worton Hall. Their reviews praised the team's professional yet friendly service, which couples truly loved!
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Worton Hall Wedding Venue
Contemporary, Converted Barn weddings in OxfordWaterside and Coastal Wedding Venue
The venues in this category each boast a stunning lakeside, coastal, or riverside setting that couples fall in love with. The winner in this category, recognised for its outstanding customer service, was Ware Priory. It's easy to see why this exceptional venue continues to impress newlyweds.
One happy couple stated: "We had a fabulous experience having our wedding with Ware Priory! Excellent communication from the start, our requests were never an issue, we were even allowed to come and decorate the day before. All of our guests complimented our stunning venue and it was the perfect day. Thank you so much, wish we could do it again with you guys."
In past 12 months
Ware Priory Wedding Venue
Beautiful Grade I listed Manor House in Hertfordshire with Riverside and Landscaped GardensWoodland Wedding Venues
Woodland wedding venues are known for their breathtaking settings. The winner in this category was All Manor of Events, offering a truly enchanting backdrop for couples to say 'I do'. With wonderful customer care, this venue is the perfect choice for those dreaming of a rustic or festival-themed wedding.
One review read: "Finally out of our newlyweds bubble and want to praise this venue and team so much! We found wedding planning so stress-free with all the support and guidance from the all manor team, especially the countless help from Jess and Katie. Beautiful scenery and room set ups were the perfect backdrop to our photos and some of the best food we've ever had! They really did set us up for the best day ever!"
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All Manor of Events & Weddings
We offer Woodland Weddings, Garden & Barn Weddings from Intimate to grand - We have a package to suite you!Beauty, Hair & Makeup
Lauren Cohen is our well-deserved 2025 winner in this category. Countless reviews praise her talent for putting everyone at ease on such a nerve-wracking morning, her attentive listening skills, and her ability to deliver exactly what each customer wants.
One delighted bride said: "Lauren is AMAZING! Everything was great right from start when I booked Lauren, to the day of the wedding. She was organised, calm, friendly and her love for her job just shines through. I was so happy with my hair and make up as well as my wedding party. My Mum said she has never felt more beautiful! Lauren captured some extra special moments, that I wasn't aware of at the time and when I received what she captured, it was so lovely. Lauren really does go above and beyond for her clients. It was a pleasure to work with such a beautiful person and I wish Lauren all the best for the future. Thank you so much!!"
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Lauren Cohen Hair & Make-up Artist
Luxury Artistry & Bespoke Styling.Content Creators
Capturing the magic of a wedding day requires creativity, skill, and a keen eye for detail. The talented content creators in this category go above and beyond to preserve those precious moments. Taking home the winner's award was Social Sisters UK, with couples recognising their ability to create breathtaking visuals while offering an outstanding, personalised service.
One review said: "From the moment I had a consultation with Kayleigh, I knew she was the right woman for our special day. I felt like we had crossed paths before, it's like I had always known her. Kayleigh has such a warm presence. She is like one of your bridesmaids, your biggest hype man and cheerleader. Kayleigh captured all the special moments, she picked up cues that I didn't even think was possible, I still have happy tears watching our videos. Kayleigh is truly amazing at what she does and captures your special memories that you will treasure forever."
In past 12 months
Social Sisters UK
Stress-free wedding content creation - UK & DESTINATIONEntertainment and Photobooths
The right entertainment can turn a wedding into an unforgettable celebration, and the businesses in this category excel at creating incredible moments for couples and their guests. From lively DJs to fun-filled photobooths, these suppliers bring energy and excitement to every event. The business recognised for delivering the best customer service in 2024 was Magical Memories Photobooths.
One couple said: "Booked Magical memories for our wedding. The 360 booth stole the show. Everyone loved it. The magic mirror was equally magnificent. Our wedding would not have been as spectacular without our Magical Memories thank you so much."
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Magical Memories Photobooths
Making Memories Last ForeverFlorists
The winner of the Florist category was Sophie Olivia Floral Design. Sophie and her team were highlighted for going above and beyond for their clients with many reviews not only stating how wonderful the flowers were, but also how great they were to work with.
One couple raved: "Sophie came highly recommended and I'm so thankful we got to work with her. We wanted a really minimalistic yet elegant floral display and the neutral palette fitted our colour scheme perfectly - I'm still obsessed with my beautiful bouquet! I couldn't recommend her enough, she's super friendly, great communication and will genuinely above and beyond to help!"
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Sophie Olivia Floral Design
Sophie Olivia Floral Design, an award winning Oxfordshire-based florist crafting enchanting blooms to make your special day unforgettable.Wedding Jewellery
Every wedding journey begins with the ring, and wedding jewellery carries deep symbolism. The winner in this category was Lover's Rock, praised by couples for their friendly team, expert knowledge, and outstanding service.
One review stated: "My finance loves the beautiful ring that Tom made, making the proposal even more special. Tom was communicative and very insightful with his help in the designing process. I couldn't have been happier with the whole process."
In past 12 months
Lover's Rock
Lover's Rock create exquisite engagement and wedding rings along with bespoke jewellery. We offer exclusive one to one appointments in our studio.Live Music
For the Live Music category, this year's winner was JBMAC. Couples raved about their incredible performances, seamless communication, and ability to create the perfect atmosphere for their special day. Their professionalism, energy, and dedication to making every wedding unforgettable truly set them apart.
One happy couple said: "JBMAC recently preformed a set at our wedding. Me and my wife were so pleased we chose them to preform. On the day they were nothing short of exceptional. The dance floor was buzzing and they really helped create a party atmosphere. They accommodated our special request for the cake cut and first dance, providing a solo sax player. Cheers guys you were awesome!"
In past 12 months
JBMAC
The band that'll make your guests jealous they didn't find us first! Create the perfect ambiance with JBMAC, live music and wedding DJ service.With so many talented musicians shortlisted, a highly commended award was also given in this category. This was awarded to Boujee Music, who were recognised for their incredible energy and for creating a wonderful wedding experience.
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Boujee Music
Live Music That'll Blow Your Wedding Guests Away!Marquee and Tipi Hire
The winner in the Marquee and Tipi Hire category was Forest Edge Tipis. Reviews not only praised their exceptional service and seamless setup but also highlighted the outstanding support provided by the team in the lead-up to the big day.
One review read: "We cannot recommend Aimee and the Forest Edge Tipi team enough! We looked at trying to do a tipi wedding ourselves with a friend's fields but it would have been a logistical nightmare. When you book with Forest Edge Tipi everything is included (generator, toilets etc.) and Aimee is even there on the day and it was a massive help! We had the best day of our lives and so many of our guests said it was the best wedding they had been to!"
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Forest Edge Tipis
Tipis For Your Wedding dayMother of The Bride
Charisma of Fawley claimed the top spot in this category. Mums left glowing reviews, praising the team for their exceptional quality, professional service, and keen eye for detail.
One review read: "What an amazing experience Debbie gave my wife as Mother of the Bride. Plenty of sizes and dresses to chose from. My wife was a little reluctant in coming and wasn't sure if they would have any thing to suit her. Debbie's introduction and how the appointment would work soon put my wife at ease and away she went. Wasn't long before she was finding dresses she loved and finally chose the right one.What a great experience Debbie created to make a mother of the bride feel like a million dollars. Would highly recommend Charisma and Debbie for that one to one experience."
In past 12 months
Charisma of Fawley
Gok Wan's chosen makeover partner in HampshireWedding Stationery
Wedding stationery sets the tone for a couple's big day, from beautifully designed invitations to elegant place cards and personalised signage. The businesses in this category combine creativity with exceptional customer service, ensuring every detail reflects the couple's vision perfectly. Taking home the winner's award this year was Illustration by Kiwi, celebrated for their attention to detail, bespoke designs, and dedication to making each couple's wedding truly unique. It's no wonder they're a favourite among newlyweds!
One review said: "Frankie & Kirsty are just absolutely amazing! Came to our special day and just amazed everyone with their super talent! Went above and beyond to make sure everyone got a photo, and are still working on a family photo and venue photo for us! Such a unique idea to have at your wedding. So many guests said how amazing they were and even the venue said what a lovely added extra it was, cannot thank you both enough for adding to our perfect day."
In past 12 months
Illustration by Kiwi, Live Illustrator in Oxfordshire
Capture the spirit of your special day and cherish it forever with Illustration by Kiwi, your live wedding guest illustrator.Wedding Venue Decor
Next, we have the businesses that provide venue décor, ensuring that the backdrop for every couple's wedding is truly beautiful. Our judges found that the business offering the best customer service in this category for 2024 was Luminique Events.
One happy couple said: "Thank you for helping us bring our vision to life for our wedding celebration party! We had so many comments on how pretty it looked. Watching you set up, you put so much care in to setting the lanterns up it was so lovely to see, you are very talented! Thank you again."
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Luminique Events
Venue Decor & Lighting SpecialistWeddings Abroad
The winner of this category was Exclusive Yacht Weddings Cyprus. Couples praised not only the fantastic venue options and seamless service but also the team's promptness in offering support whenever they had questions or needed assistance.
One review said: "Mel & the team were there every step of the way throughout the planning of our wedding, the day was amazing and Mel especially helped out with some further challenges we faced with staff at the venue itself, which took a lot of the stress off of me. We also had a yacht after party a few days after our wedding with the help from EYW, which went smoothly and was a great hit with our guests! Thanks all for your support, we had a great time."
In past 12 months
Exclusive Yacht Weddings Cyprus
Experience the romance of a dream wedding on the water with Exclusive Yacht Weddings, Cyprus'. Creating elegant, luxury, and unforgettable weddings.Bridal Wear
The winner for this category was Susie Grist Couture. The boutique was noted in many reviews for helping brides feel welcome, excited and calm throughout the experience.
One review said: "I used Susie after a recommendation from my sister and I'm so glad I did. She was super helpful with the alterations and accompanying for a growing baby bump. The dress was perfect on the day and I felt so comfortable and confident. I can't thank her enough."
In past 12 months
Susie Grist Couture
For bespoke bridal gowns tailored to your dreams, Susie Grist Couture in Oxfordshire offers exceptional craftsmanship and service for an unforgettableCakes and Sweet Treats
No wedding celebration is complete without a delicious cake or tempting treats, and this year's winner was Designer Cakes by Elle.
One review reads: "I cannot express how happy we were with our cake that Elle created! It was so easy, straightforward to book, confirm and share our vision on the decorations of the cake. Elle was so kind and helpful. She was always super responsive and was punctual on the day, just doing her thing. It was absolutely beautiful and tasted amazing! Exactly as per the samples we received to make our decision. I would recommend her to anyone getting married!"
In past 12 months
Designer Cakes by Elle
For a bespoke wedding cake with exception design that will be the centrepiece of your special day, look no further than Designer Cakes by ElleThere was also a highly commended award in this category, which this year was presented to CakeAways for delivering an incredible experience to their couples.
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Wedding Caterers
We all know that food is a major highlight of any wedding celebration, and the winner of this category was Lemon Zest Cuisine.
A review from one happy couple said: "Thank you very much, we cannot fault a thing! Lemon Zest made the whole process stress free and everything on the day ran so smoothly. All of our guests commented on how good the food was, it was exceptional - worth every penny!"
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Lemon Zest Cuisine Ltd
Trust in us to make sure your wedding is flawless from canapes to carriages home.Celebrants
The celebrant who provided the best customer service in 2024 was Jennifer Patrice. Known for her warmth, professionalism, and personal approach, she went above and beyond to create heartfelt and meaningful ceremonies tailored to each couple. Her exceptional dedication and support made them a standout choice, ensuring every wedding was truly unforgettable.
One couple raved: "We came for a celebrant, we left with family. We can't speak highly enough of Jennie. She. Is. Incredible! Such a beautiful soul who goes above and beyond to make a special day even better. She provides the perfect mix of energy, laughter and sincerity. We wish we could do it all over again with you. Maybe for the vowel renewals in 10 years time!"
In past 12 months
Jennifer Patrice - Celebrant
Jennifer Patrice is a qualified celebrant creating meaningful, personalised wedding ceremonies in England and abroad for discerning couples.Discos & DJ's
Next, we turn to the award for best customer service in the Discos and DJs category. This year's winner was Nightlights DJ and Event Services. Couples praised the team not only for the fantastic atmosphere they created but also for their exceptional customer care and support in the lead-up to the big day.
A review from one of the many happy couples read: "We booked Nightlights for our wedding and can't recommend them enough. The planning side of things was really straightforward. Alastair was so friendly and generous with his time, making sure he understood the vibe we were going for. Steve, our DJ on the night, knew exactly how to read the crowd to keep everyone happy – the dance floor was always full and it was such a good atmosphere. We also had a few specific requests which Steve was more than happy to accommodate. So many of our guests commented on how great the music was all night. We would book Nightlights again in a heartbeat!"
In past 12 months
Nightlights DJ and Event Services
For a truly memorable celebration, let NightLights DJ and Event Services, based in Berkshire, craft the perfect soundtrack for your wedding day.Honeymoons
Taking time to celebrate and unwind as newlyweds is essential, especially after the excitement and stress of wedding planning! One business that stood out in this category was Tredwell Travel. Rachel was highly praised in reviews for her outstanding communication, carefully curated recommendations for couples, and her ability to handle any challenge with ease.
One review read: "Rachel organised our honeymoon to Thailand, and it couldn't have been more perfect. She helped us plan the ideal itinerary, balancing cultural experiences in Bangkok with an unforgettable jungle camp and two weeks of pure relaxation in a luxurious honeymoon suite at a resort in Khao Lak. Every detail was seamlessly arranged, from flights and transfers to accommodations, all at a fantastic price. The trip exceeded our expectations, and Rachel's careful planning made it completely stress-free. We highly recommend her for anyone planning a special, memorable getaway."
In past 12 months
Tredwell Travel
Plan your dream lhoneymoon with Tredwell Travel, your expert overseas wedding and honeymoon specialist.Menswear
The menswear supplier that provided the best customer service in 2024 was Walters of Oxford. Grooms and their parties praised the team for their expert styling advice, attention to detail, and seamless service from fittings to final touches. Their commitment to ensuring every groom looked and felt his best on the big day truly set them apart.
Their impeccable customer service was apparent, with one review stating: "Fantastic service. I am extremely grateful to Tom and the team at Walters for their help with creating the most fantastic tailored suits for our recent wedding. They made this a stress-free and enjoyable experience and gave us good advice at every turn. The suits were fabulous, and we wouldn't hesitate to go to Walters for any future events. Thank you very much!"
In past 12 months
Walters of Oxford
Formalwear Hire for every occasion from Oxford's best dressed Menswear Shop, our experience and friendly team are ready to assist you today.Photography
The winner of this category was David Bostock Photography. Couples praised David for going above and beyond to support them on their special day, ensuring every moment was captured beautifully. His professionalism and dedication to delivering stunning photography made him a standout choice for this award.
One review said "We booked David 2.5 years before our wedding as I loved his work and had to have him as our photographer. He did not let us down. He was amazing on the day, for a camera shy couple David managed to capture moments without us knowing & also made us feel as comfortable as possible. Our photos are beautiful and his knowledge of the venue really helped to capture the perfect pictures. David has many awards & for someone with his expertise & achievements he is still personable & really shows he cares."
In past 12 months
David Bostock Photography
Oxfordshire wedding photographer capturing natural moments, beautifully.Toastmasters
The Toastmaster recognised for delivering the best customer service in 2024 was Toastmaster Dan. Both couples and venues highly praised his professionalism, not only in the lead-up to the wedding but also on the big day itself.
A happy couple raved: "Dan, our toastmaster, was an absolute lifesaver on our big day. His calming presence was exactly what we needed amidst the chaos of getting ready and keeping everyone on schedule. He expertly herded us groomsmen like cats, ensuring we were where we needed to be at all times. Dan's outstanding job truly made a difference, and we're incredibly grateful for his help in making our day perfect. Thank you, Dan, for being such a great man and for all your hard work!"
In past 12 months
Toastmaster Dan
For a wedding toastmaster in Sussex whose expertise will impress your guests and create a memorable day, choose Toastmaster Dan.Videography
The videographer recognised for delivering the best customer service in 2024 was W4 Wedding Films. Couples praised the team for the outstanding quality of their wedding videos, their friendly and approachable manner, and their efficient service and fast delivery.
One of many 5-star reviews stated: "Wow, I cannot thank Chris and Amy enough for the most beautiful wedding video! Such lovely people who helped make our wedding day run so smoothly! Everyone we showed our wedding video too couldn't believe how incredible it was and the amazing quality! If I can recommend one thing for people's wedding's it would be to book w4 wedding films! Once again thank you so so much if I could leave even more stars I would!!"
In past 12 months
W4 Wedding Films
Award winning Husband and Wife wedding videography team based in SurreyWedding Planners
Couples are looking for wedding planners who can provide expert knowledge and exceptional customer service. The wedding planner with the best customer service in 2024 was Sallieann Weddings. Couple's raved about her expertise, calm demeanour and excellent service.
One review read: "Sallieann was amazing from start to finish, I couldn't of wished for anyone better to be part of such a special event. During the planning process she was helpful and efficient at making us all feel at ease. On the day of ceremony she was on hand and did everything possible to make the day run smoothly and keep us all calm."
In past 12 months
Sallieann Weddings, Nationwide Wedding Co-ordinators and Wedding Planner
Plan your dream day with Sallieann Weddings, UK wedding planner renowned for creating unforgettable and Bespoke WeddingsOur Partners for the Evening
We'd like to give a huge thanks to our sponsors and to Oxford Town Hall for hosting our fabulous awards evening. Our sponsors are:
- Oxford Town Hall - Venue
- Elegant Cuisine - Caterer
- THAT Event Company - Lighting, Staging, and Audio
- JBMAC - Band
- Freezeframe Photobooths - Photobooth
- Gaetano Di Giacomo Media Production - Videographer
- Richard Parsons - Gloucestershire Magician - Magician
- Nicky George Magician - Magician
- Unfiltered Social - Content creator
- Casinorama - Casino tables
- Charles Burns Silhouettist - Silhouettist
- Hair and Makeup by Beth - Makeup
- Heidi & Laura Hair & Makeup - Hair
- Caroline Rushton Photography
- Kate Marie Event Styling - Table styling
- Peboryon - Biscuits
- Helen & Douglas House
Prize Donations
Lastly, a big thank you to the excellent brands who generously donated some fantastic prizes raise money for Towards Recovery:
- Old Amersham Hotels - The Kings Arms Hotel
- Old Amersham Hotels - The Crown Inn
- L.A Brewery
- Elite Venue Selection
- The Henley Distillery
- Swizzels
- Designer Cakes by Elle
Once again, we want to give a huge congratulations to everybody who was involved in our Customer Service Awards of 2025, and we can't wait to see you all again next year!